Terms and Conditions of Sale

All sales are processed through Sotto Voce Music; the official distributor of Gemma Turvey and The New Palm Court Orchestra’s music. Sotto Voce Music is a registered trading name of Gejetu Pty Ltd, a registered Australian company. All items sold on this website are in Australian ($A) dollars.

Refund/Return Policy

There is a no refunds and no returns policy on all CDs ordered online from www.npco.com.au.

Every effort will be made to ensure the safe shipment of your order. In the event that your order arrives damaged, please contact us immediately at info@npco.com.au or by telephoning 03 9939 1486 or internationally on +61 3 9939 1486

Postage times

For standard postage within Australia please allow 3-5 working days. For express postage within Australia please allow for overnight delivery unless the delivery address is outside the ‘next-day delivery’ zone. (See www.auspost.com.au or phone 13 13 18 for further information). For all international orders please allow 10 -14 days for delivery unless otherwise advised. If your order does not arrive within this timeframe, please contact us at info@npco.com.au or by telephoning 03 9939 1486 or internationally on +61 3 9939 1486
We may request that you kindly wait up to an additional 7 days before we re-send your order.

Processing times

Online CD orders are processed between the hours of 9am – 5pm, Monday –Friday, excluding public holidays. Please allow 5 days for processing within this time, unless otherwise specified. In the event of a delay to the processing of your order, Sotto Voce Music will contact you to notify you of the delay.
Cancellation Policy

A customer wishing to cancel their online CD order must contact Sotto Voce Music either by emailing info@npco.com.au or telephoning 03 9939 1486 or internationally on +61 3 9939 1486 within 24 hours of the transaction taking place.
Copyright

Unauthorised copying, hiring, renting, public performance and broadcasting of music purchased from www.npco.com.au is prohibited.